The products sold by WOO JAPAN are all purchased in Japan and sent directly from Tokyo to customers to meet the needs of high-end customers who pursue 100% pure quality assurance sold in Japan.

Every piece of your beloved product will be carefully packaged and sent from Tokyo as soon as possible. The average time for DHL international express from Tokyo to the United States (in your hands) is about 5 days, and you can tracking the parcel number within 24-48 hours after we shipped the package.

It is not easy for the goods to travel long distances. Please try to arrange to sign in person with the DHL delivery personnel to avoid the possibility of losing the package caused by direct drop off without a signature. Occasionally, the transportation time delay or product inspection caused by the random inspection by the US customs The loss will be borne by our merchant, but the customer needs to provide evidence of customs random inspection. If there is a situation where customs duties need to be paid after the random inspection, the risk must be borne by the buyer.

This product is a fresh food within 30days from the date of delivery (best taste period). But the appreciation period of Japanese snacks is different from the shelf life. The expiration of the appreciation period does not mean that the food is expired. If you mind, please decide carefully.

Return policy

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