Mail Order FAQ
1. Weee！Where do you deliver?
We are currently shipping nationwide across the lower 48 states (excludes Hawaii, Alaska, Puerto Rico, and APO/FPO).
2. How do I check if Weee! is offered in my area? What products are eligible for shipping? How do I place an order?
① Visit our site and enter your zip code. You will immediately be notified whether we ship to your area.
② If we do ship to your area, our full selection of products displayed on your mobile phone or web page can be delivered.
③ To place an order for delivery, you only need to enter your address and payment information.
3. What is available to purchase through Weee?
Enjoy thousands of products, including snacks, baked goods, condiments, beverages, canned and packaged goods, ready-to-eat foods, dry goods, soy products, cosmetics, health and household products. We currently do not ship fresh & perishable items through direct mail. Please be aware that product availability may vary by postal code.
4.How much do I pay for shipping?
Purchases of more than $49 will qualify for free shipping. We will charge a shipping fee of $5.99 if the minimum of $49 is not met.
5. What payment methods are supported through Weee!
The payment methods we support correspond to where you log in to access your account:
① IOS App：Supports points, credit cards, Apple Pay, PayPal, Alipay
② Android App：Points, credit card, PayPal, Alipay
③ PC：Points, credit card, PayPal, WeChat
④ H5：Supports third-party mobile clients to visit our website, points, credit cards, PayPal
6. Once I place an order, can I still modify the order, delete, or add new products?
Before the cut off day and time, you can log in to your account through the App or website and go to "My Orders” to delete a product. We currently do not support the ability to add new products to an order that has already been placed.
7. What are the benefits of registering as a new user?
By registering as a new user, you automatically enjoy a discount of $10 off with a purchase of $35or more, and free shipping if you purchase over $49.
8. Is it possible to modify my address once I enter it into the system?
Before placing an order, the address information can be modified at any time. Once an order is placed for a certain address, the address information can no longer be modified. Only one address is supported on the day of delivery.
9. Can I buy a membership?
Membership can be purchased at any time. Regardless of membership, any purchase of $49 qualifies for free shipping.
Member benefits: earn 2% back in Weee! Points for purchasing any direct mail eligible product; some products enjoy member specials; during member-week promotions, purchase Weee! Points to get extra rewards, double shopping rebates, exclusive gifts, ultra-low member prices, and more.
10. Can I participate in Weeebates?
Yes! You can participate in Weeebates and earn Weee! Points on all your purchases.
11. How do I check information about my order’s status once I place an order?
After the order is shipped, the order number will be displayed on the order details page. You can check details and information about your order here.
12. If an item is delayed or canceled due to unforeseen events, will I be notified?
Yes, if a shipment is delayed or canceled due to unforeseen events such as weather or other logistical issues, we will notify you.
13. What is the refund/return policy if I am not satisfied with a product’s quality?
Yes. Please provide relevant photos, apply for a refund through the order page, or contact customer service. If you experience problems with product quality, and the item needs to be returned, a Weee! “Free Return Shipping Label” can be provided.
14. Does the refund/return policy apply to all products?
No, you will not be able to apply for returns or refunds in the following cases:
• You may not directly return the products to Weee without the prior consent of customer service during the return application. Weee! does not bear the responsibility for storage, re-delivery, refund, and retains the right to dispose of stranded goods.
• To ensure food safety, food hygiene, and integrity, food products cannot be returned or exchanged if they have no quality issues.
• For returns that are not based on issues with quality, a special department in Weee! will inspect the products after receiving the returned products. If there are traces of opening or use, we will not be responsible for the refund and return costs of the product. The customer will be responsible for the full cost of the return.
• Unauthorized maintenance, misuse, negligence, abuse, liquid damage, accident, alteration, incorrect installation, damaging or altering of labels and machine serial numbers, and anti-counterfeiting marks will not be considered product quality issues.
• Products that are close to the expiration date and defective goods that have been clearly stated at the time of sale.
• Products damaged due to personal use, improper storage, etc.
• The product images and information shown on the website are provided by the manufacturer and interpreted to the best of our ability and should be used for reference only. Please refer to the actual product received before consumption and/or use. If there is no quality problem, it cannot be returned.
• Clearance specials, except for products damaged in the delivery process, will not be returned or exchanged.
15. Can I return products for personal reasons?
Please apply for after-sales service or contact customer service to apply for a return. Our customer service team will respond according to the actual condition of your product. In addition, if items are returned due to personal reasons, the customer is responsible for the return costs, and the returned goods cannot be opened or used. These situations include, but not limited to:
① Purchases that were accidentally repeated, incorrect, or no longer needed.
② Purchases where the product size, color, etc. do not match the images or descriptions on the site (the product details on the website are for reference only, please refer to the actual product received before consumption and/or use).
③ Purchases that you no longer want due to personal preferences.
In cases where the package is lost due to the customer providing an incorrect address, or the package is stranded at the pick up location, it will not be possible to get a refund or return.
16. How long is the product refund period？
The product can be returned or exchanged within 15 days of receiving the package if the criterias are met.
17. How do I apply for a return? And how long does this process take?
① Contact customer service to apply for return.
② Weee! Will inspect and verify the returned goods within 3-5 working days after the products are received. The return and exchange procedure will be handled for you after verification.
③ After processing, the refund will be returned according to the original payment method within 3-5 working days.
Note: After the review is accepted, please return the goods, accessories, packaging, and gifts to Weee!