Ordering During Shelter-in-Place
Why are some items taking longer to ship?
Due to the impact of the pandemic and shelter-in-place mandate, we are experiencing a high volume of deliveries and may encounter delays as a result. We understand that this is an important need for every household we serve and will aim to keep you updated with the latest information as soon as it is available. We appreciate your patience and understanding during this time.
Why are so many items out-of-stock?
We are currently delivering the maximum volume of more than 7,000 orders every day, and it is still insufficient in fulfilling the current market demand. The website and app will be enabled at select hours to ensure an adequate ordering experience.
What is the best way to reach the Weee! customer support team?
We are currently experiencing a high volume of customer inquiries. For general inquiries regarding your order status, please check “My Orders” in the app or email us at firstname.lastname@example.org. If you need urgent assistance, please call us at (510) 358-8960 or (888) 826-0880.
Are Weee! pickup locations available for delivery?
Unfortunately, we are not currently able to provide pickup as an option.