Rating is for the most recent order. 2 stars because of lack of quality consistency and customer support.
This was the 2nd I order this exact product. I loved it the first time trying - the flavor and texture was on point; not overly sweet, had a nice spicy kick and very crunchy.
The most recent order I got however, the radish was completely soggy and mushy. You can see the picture attached - the fork went in without even poking.
ThenI checked the expiration date - it was May 2026. It supposed to be fresh and crunchy based on the shelf life. Very likely the seal was broken somehow. That means it could be food safety risk.
I filed a ticket with Customer Support right away. I was pointed to another webpage to fill out a form and kept running into 'request unable to process' errors. Not sure if they intentionally make it harder for customer to request return/refund. Then just gave up.
I have been a long term customer and but lately there have been a few quality issues I had to reach out about. Given other options online, and more ethnicity grocery opens in my neighborhood, I would honestly reconsider shopping less frequently here.