Notice: From April 27th to May 6th is the New Year holiday in Japan. Delivery may experience delays during this period.

Discover the exclusive flavors of Hokkaido! Indulge in the unique tastes and exquisite textures of this enchanting region. We bring you a selection of carefully curated Hokkaido snacks, Rokkatei, Calbee, Kinotoya, Ryugetsu, etc. Whether it's a personal treat or a gift for your loved ones, these Hokkaido snacks promise a unique gastronomic experience.

All products are shipped directly from Hokkaido, Tokyo and other cities to you. We promise to response to your order and initiate delivery asap. Package will be shipped within 5-7 business days in average (ETA to HI and AK may vary) after the shipping label is created. Most of our products are short shelf-life items, with no inventory available. They require procurement upon order placement, resulting in relatively longer delivery times. We appreciate your understanding and kindly ask customers to place orders accordingly.

Please understand that our products may be slightly worn or torn in packaging or inside. Since the product has a short shelf life, if there are any missing items or quality issues, please contact customer service within 3 days of receiving the product with clear photos or videos.

To ensure successful delivery, all orders require a recipient’s signature upon receipt.
Please keep your contact information available after shipment and monitor the tracking updates. Kindly cooperate with the courier to complete the delivery. If delivery is delayed, or if products expire or become damaged due to failure to sign for the package in a timely manner, we regret that our store will not be responsible for refunds or compensation. If you do not require a signature and would prefer the courier to leave the package at a specific location, please contact the courier in advance to make such arrangements. Please note that you will bear any risks that may arise from this request. Additionally, if the package is not successfully delivered and is returned due to reasons attributable to the customer, the customers will be responsible for the round-trip shipping costs.

Due to the current lack of cold chain transportation for international small parcel shipping, our store takes measures such as placing coolants or ice bags, and using insulated bags to ensure that products remain cool at a lower temperature during transit, especially during the high temperatures of summer. Please make sure to promptly receive your package upon arrival to prevent product damage due to high temperatures. If you don’t release signature accepting the package, and the package delivery is delayed because you failed to sign for it within one day, resulting in the product melting, going bad or getting damaged, our store will not be responsible for any refunds. By purchasing this product, you agree to accept all these terms and conditions. Thanks for understanding!